Easily please your clients with great customer service

Customer service is improved with chat and video calls. We create software to satisfy client demands, empower your team, and maintain company synchronization.

Trusted by over 1500 companies across the world

Be present on all available platforms.

Get started with 130 features and 200 integrations.

Windows

Microsoft Windows is a widely used operating system for personal computers.

MacOS

Apple’s operating system is called macOS and is used on Apple’s line of Mac computers.

Linux

Linux is a free, open-source operating system that runs on a variety of computers.

Analyse and improve your customer service.

With knowledge on task distribution, SLA breaches, and team performance, you can enhance your customer service. Create unique reports to track KPIs particular to your company.

Connect on popular customer Channels

Impress clients by being accessible through their preferred channel and facilitating smooth transitions at each stage of the customer experience. Include of conversational interfaces, such as live chat, call center assistance.

Simple yet powerful Ticketing System

Manage all client communications in one app to save time. Maintain a record of all communications, integrate your preferred tools, automate routine operations.

Our customers say it best.

Easy integration with 120+ tools.

Connect your favorite apps to Civer software. Chat with customers, enter their information into a CRM, handle orders, and take payments.

Multi-channel support

Automated ticket routing

This allows companies to reach customers through their preferred method of communication and respond to them quickly and efficiently. The software can also prioritize and manage the volume of inquiries, ensuring that each customer receives a prompt and satisfactory response.

This feature automatically assigns support tickets to the most appropriate agent based on their skills and availability. This helps ensure that each customer’s inquiry is handled by the right person and reduces wait times.

A built-in knowledge base provides quick answers to frequently asked customer questions, reducing the workload on support teams and improving customer satisfaction.

Workflows can be customized to match the company’s support policies, ticket prioritization, and escalation procedures, ensuring that each customer’s issue is handled efficiently and effectively.

Try Lumi for free right away!

Boost the traffic to your website and social media accounts. online traffic into sales, and clients into advocates.